Welcome to Families Overcoming Addiction. We hope you find some useful information, support and comfort here.
- Do you have a loved one who has a drug and/or alcohol problem?
- Does their substance use impact negatively on family life?
- Have you tried everything but nothing seems to help?
- Are you frustrated? Angry? Hurt? Afraid?
Families Overcoming Addiction can help
We are based in Taranaki, New Zealand/Aotearoa. We provide Peer Support Facilitator lead group meetings to share coping strategies, communication skills, ideas and support which you may find helpful.
Meeting Days & Times
New Plymouth – Weekly on Mondays 6.00pm to 8.30pm.
Stratford – 2nd Thursday of each month 6.30pm to 8.00pm
Phone Sue for more info 027 335 0391
We are a group of parents, spouses, siblings, friends and we all have someone we care about who has a problem with drugs and/or alcohol. We operate on a first-name basis, respecting your privacy and confidentiality. We provide a safe, non-judgmental environment where we all relate to the struggles and challenges of loving a person who has an addiction.
Our organisational values are built around Tika, Pono, Aroha (Integrity, Respect and Loving Compassion) which guides all that we do, both with whanau we support and in working together as in organisation.
If you have an organisation and would like to learn more about Families Overcoming Addiction we can come to you and deliver a presentation to your staff. We will outline what, when, where, how and who our service is about and provide resources, contact details and referral pathways.
Complaints and Compliments
It is important to us at Families Overcoming Addiction that we are striving to meet the needs of people who access our service and that we continue to develop and improve. We can do this by hearing from you – what are we doing well? What areas need improvement?
If, for any reason, you wish to make a complaint about Families Overcoming Addiction, we welcome your feedback and value the opportunity to improve our service.
Complaints and compliments can be made using any of the following methods:
- Phone or text Chair/Facilitator, Sue on 0273350391
- Email Sue at firstname.lastname@example.org
- Email our Secretary, Angela, at email@example.com
- Email our Co-chair, Karen, at Cochair4foa@gmail.com
If you would prefer your complaint to be directed to an independent advocate:
- Free phone the Health & Disability Commission on 0800 555050
- Email Health & Disability Commission at firstname.lastname@example.org
You can read your rights under the HDC Code of Health & Disability Services Consumer Rights at: www.hdc.org.nz/your-rights/about-the-code
Complaints received by Families Overcoming Addiction will receive a response within 48 hours.
Thank you for helping us to keep this service aligned with the needs of our community.
To view FOA Complaints Policy